Returns & Exchanges

At Giftology London, we want you to be delighted with your purchase; however, if you are not entirely satisfied, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log into our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Carefully place the items in their original packaging, ensuring all tags and gift boxes are included to prevent damage during transit.

• 3.
  Ship to Giftology

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location across the UK.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.